In order to configure web access (MobileTech
and/or Customer
Web Access) to ServiceCEO, you need to configure some settings on the router
that will connect the web server the Internet. This document will detail the
steps you need to take in order to get your web access working smoothly.
To configure web access to ServiceCEO on a network with a router, you can
use any router that has "port forwarding" capabilities. This means
that your router must be able to route all inbound traffic on a particular source
port to one host on a network.
The router's WAN (Wide Area Network) IP Address - the router's IP address
to which external sources should be pointing - is the address through which
external machines may be permitted to access resources on your internal network.
Your WAN IP address will allow external access to ServiceCEO. It is also the
address by which other people and computers identify and recognize over the
Internet. To determine your WAN, please point your browser to http://www.insightdirect.com/support.html.
Your WAN IP Address will be displayed on the left side of the page under Connection
Information.
Caution:
Please note that there are significant security risks associated with opening
your network and/or ServiceCEO database to a public network such as the
Internet. This document does NOT cover the basic concepts behind secure
server administration such as file and directory security along with server
maintenance. This document assumes you understand the general networking
process, and is only meant to help you setup Web Access to ServiceCEO. If
you are unsure of how to proceed, please contact your local network professional.
They will be able to ensure that access is properly setup and your systems
are not at risk.
To configure the router, we have to first log into the router. You can access
the router by typing the router's IP address into a browser from an internal
computer (a computer in the local network or LAN). The router's IP address usually
defaults to "192.168.1.1"
or "192.168.0.1". However,
if this is not the case, follow the directions below to determine the internal
IP address.
To determine the internal IP address of your router:
Click START > RUN. A Run
dialog box appears.
Type COMMAND or CMD in the Open field.
Press ENTER. A "dos"
or command prompt window appears.
At the prompt, type IPCONFIG.
Press ENTER. A bunch of information
appears.
Record the IP address displayed on the Default
Gateway line. This address is your router's IP address as
seen from inside your network. In the above screenshot, the router's IP address
is 192.168.123.254. Please note
that this address is only an example.
Before you access your router, you will need to know your router's
user name and password. The router manufacturer supplies you with the
user name and password when you purchase the router, normally in the manual
or paperwork that came with the router.
Since, for security reasons, it is advisable for security that you do not use
the default password with your router, it is possible that the person/company
that set up your router changed the router's user name and password. They should
have recorded it for you.
Note that Insight Direct cannot help you if you do not know your router's
user name and password. However, some typical default user name/password combinations
are:
User Name= "admin";
Password= "admin"
User Name="admin";
Password=blank (no text)
If these user name and password combinations do not work, you will need to
contact the person who configured the router or the manufacturer of the router
to get your user name and password.
To access your router:
Open an Internet browser such as Internet Explorer or Netscape Navigator.
Type the router's IP address into the Address field (the
section outlined above in red).
Press Enter. Your router's "login" page appears.
Caution:
Please note that the following section uses the Linksys Cable/DSL router
as an example for training purposes. You should be able to configure any
router in the manner described below. However, note that individual steps
may be different then those indicated below. For more information, please
see your router's user manual or contact the router
manufacturer.
Type the user name into the User Name field.
Type the password into the Password field.
Click OK.The router's home page appears in your browser.
In order to configure ServiceCEO's web access capabilities, need to forward
incoming data from port 80 (the port that controls HTTP transactions) to your
router's internal IP Address. (See Determining the Router's
Internal IP Address section for instructions on locating the internal IP
Address.) This section will cover how to configure your router to forward this
port.
This section covers how to forward ports on a Linksys® Cable/DSL
router setup. We assume that you have MSDE or SQL Server 2000/2005 running and
that you have already set up your router on your network.
Caution:
Please note that the following section uses the Linksys Cable/DSL router
as an example for training purposes. You should be able to configure any
router in the manner described below. However, note that individual steps
may be different then those indicated below. For more information, please
see your router's user manual or contact the router
manufacturer.
Click the Applications and Gaming tab. The Applications
and Gaming tab appears.
Type HTTP in the Application field. Note that this field
is for identification purposes only.
Type 80 in the Start field.
Type 80 in the End field.
Select TCP from the Protocol drop-down list.
Type the last digits of the internal IP address for the web server in the
IP Address field.
Select the Enable check box.
Repeat steps 3-8 for the second row. The only difference is to select UDP
from the Protocol drop-down list.
Save your changes. You may need to scroll down to see the Save button.
Caution:
If you have problems forwarding, DO NOT set
ONE computer to be a DMZ Host, since this would completely expose ALL PORTS
to the DMZ computer, offering NO filtering capabilities at all. Configuring
a DMZ Host should only be used as a last resort for testing purposes. We
do not recommended you leave any of your computers exposed via DMZ.
For some useful information regarding internet security, visit Shield's Up,
a web site devoted to finding and explaining Internet security issues. Shield's
Up can be accessed through http://www.grc.com/default.htm.
For more information on the Linksys cable and DSL router, please see the Linksys
website at http://www.linksys.com/
If your router is not listed, or you experience trouble configuring it, you
will need to contact the manufacturer or read the product manual to assist with
the router configuration.
Hosing web applications raises potential security concerns. While this document
does not cover potential security problems, we suggest the following things:
Explore using SSL Certificates for another level of security. If you use
SSL, you will need to forward Port 443 (aka the SSL or Https Port) in the
same manner that you forwarded port 80 above.
DSN - Data Source Name. A DSN connects to a database through
an ODBC driver. The DSN contains database name, directory, database driver,
UserID, password, and other information. Once you create a DSN for a particular
database, you can use the DSN to retrieve information from that database.
IP address - A numeric address used by computers to transmit
and receive information over the Internet. IP addresses are displayed as four
numbers separated by periods; for example, 7.155.23.211 is a valid IP address.
LAN - Local Area Network. A computer network that spans a
relatively small area. Most LANs connect workstations and personal computers.
MSDE - Short for the Microsoft® Desktop Engine.
ODBC - Open DataBase Connectivity. A standard database access
method developed by Microsoft. ODBC enables access to any data from any application,
regardless of which database management system (DBMS) is handling the data.
Port - An interface on a computer to which you can connect
a device. Personal computers have various types of ports. Internally, there
are several ports for connecting disk drives, display screens, and keyboards.
Externally, personal computers have ports for connecting modems, printers, mice,
and other peripheral devices. For example, you connect your modem, mouse, and
printer into a port on your computer.
Router - A device that forwards data between networks. A router
is connected to at least two networks, commonly two LANs or WANs or a LAN and
its ISP’s network. Routers are located at gateways, the places where two
or more networks connect.
WAN - Wide Area Network. A computer network, typically connected
through a public network like the telephone system or the Internet, that spans
a relatively large geographical area.
ServiceCEO is a registered trademark of Insight Direct,
Inc. in the U.S. and/or other countries. Other parties' marks are the property
of their respective owners and should be treated as such.
